Safari Travel Operator
Growth in sales was causing disruption for a successful Serengeti Safari Tour Operator. They wanted to improve managing in-country operations from their US-based headquarters, but weren’t sure how. A new booking season was approaching and they were concerned about a negative impact to sales if they didn’t make the right improvements in the right way. They needed someone who could quickly understand their business, identify critical problem areas, develop a sound work plan, and guide them through implementation. They engaged Vuelta Management.
Vuelta Management worked side-by-side with key staff to quickly understand critical business processes and identify improvement targets. We developed and implemented straightforward, easy-to-use tools for management to share with in-country staff, allowing for improved communication and tight controls on financial reporting. Continued use of the tool eliminated misreporting to the home office, improved cash flow, and enabled the business to reinvest in critical improvements and capital equipment, resulting in outstanding service and delighted customers. The business continues to be a highly rated safari provider by industry-leading travel guidebooks and websites.
